At KAROTTE CROCHET, protecting your personal data is a priority. We are committed to ensuring the highest level of protection for your data in accordance with current European legislation.
Personal data collected on our site is processed by KAROTTE CROCHET SAS, located at 37 Avenue de Gramont, 03200 Vichy, France, as the data controller.
KAROTTE CROCHET uses your personal data for the following purposes:
1. Order Management: We use your information to manage your orders, including delivery, billing, and accounting. We also use this data to monitor customer relationships, including through satisfaction surveys, complaint handling, and after-sales service.
2. Payment: We ensure the security of your payments via our website. KAROTTE CROCHET does not directly collect your banking information but uses a payment identifier. All your banking details are collected by our payment service provider, Stripe, which guarantees the security and confidentiality of your transactions.
3. Customer Insight: We analyze the collected data to better understand our customers and improve our services. This includes audience measurement activities such as calculating the number of page views, site visits, visitor activity on the site, and their return frequency, for statistical and user experience optimization purposes.
We collect and process the following types of personal data:
• Name and Surname: for personal identification and communication.
• Delivery and Billing Address: necessary for processing and delivering your orders.
• Email Address: used for communication, order confirmation, and service notifications.
• Password: to secure access to your user account.
• Phone Number: essential for order tracking and resolving delivery issues.
• IP Address: used to secure your connection and identify potential abuse.
• Connection and Browsing Data: to improve your user experience on our site.
• Order History: kept for customer relationship management and accounting follow-up.
• Viewed Products: used to personalize our recommendations and advertisements based on your interests.
• Delivery Incidents: processed to improve our logistics service quality.
• Complaints: used for dispute resolution and service improvement.
• Reviews: collected to share your experiences with other customers and enhance our offering.
1. Information Emails: After placing an order, you will receive emails to track your order process or contract fulfillment. This includes order confirmations, information about your parcel delivery, and invitations to submit satisfaction reviews. These communications are essential for the proper execution of the services you have requested and are not affected by your preferences regarding newsletters and commercial offers.
2. Newsletters: When creating your account, unless you object, you may receive newsletters containing information and promotional offers from KAROTTE CROCHET electronically (email, SMS, etc.). These newsletters will inform you about news and benefits available at KAROTTE CROCHET, including products similar to those you have previously purchased or viewed. We also analyze the open rates of our communications to better tailor them to your interests.
3. Product Alerts: We offer the possibility to receive email alerts to inform you about the future availability of products that interest you. To subscribe to these alerts, simply click the "Add to Waiting List" button. These alerts are designed to inform you promptly and do not require any prior subscription to other forms of communication.
KAROTTE CROCHET does not transfer any personal data to providers located outside the European Union. All your information remains strictly within the boundaries of EU member countries, ensuring compliance with data protection standards in accordance with European regulations.
KAROTTE CROCHET's services are not intended for minors. As such, KAROTTE CROCHET does not collect or process any personal data specifically related to minors. It is up to parents or guardians to decide whether their minor child is allowed to use KAROTTE CROCHET's services. We encourage legal guardians to actively monitor minors' use of the internet.
Using social media and KAROTTE CROCHET's services in connection with these social media platforms may involve the collection and exchange of certain data between social media platforms and KAROTTE CROCHET. We encourage you to review the data protection policies of social media platforms to understand precisely what information is collected by these platforms and may be shared with KAROTTE CROCHET in connection with our sites and applications, as well as the purposes for which your data is used, including for advertising purposes. You have the option to set your data access and privacy preferences directly on social media platforms.
KAROTTE CROCHET also collects certain information and personal data related to your activity on KAROTTE CROCHET's social media pages or on sites and applications that use social media services. This data is primarily used for advertising purposes to improve our business relationship and the relevance of ads directed at you, providing a more personalized and social experience.
The information collected by KAROTTE CROCHET through its applications, sites, or services related to social media is governed by this policy. However, KAROTTE CROCHET is not responsible for how social media platforms use your data for their own purposes.
KAROTTE CROCHET uses cookies to enhance and personalize your experience on our website. Cookies are small text files stored on your device that allow us to recognize your browser during your visits and retain certain information about you. This information helps us understand your preferences and tailor our services accordingly to provide you with a smoother and more personalized experience. You have the option to manage your cookie preferences and refuse their use if you wish, although this may affect the functionality and user experience on our site.
A cookie is a small text file saved on your device's hard drive (PC, smartphone, etc.) by your browser when you visit websites. Almost all sites use cookies to function properly and enhance their usability and features. Cookies also facilitate more secure and faster interactions with sites, as they can remember your preferences (such as your ID and language) and send stored information back to the originating site (internal cookie) or another site it belongs to (third-party cookie) during your subsequent visits from the same device.
Types of cookies used on our site:
• Essential Cookies: These are necessary for browsing the site and using its basic features, such as accessing secure areas. These cookies are activated in response to your actions and are essential for site use.
• Functionality Cookies: These allow us to recognize you when you return to our site and offer enhanced and personalized features, such as a personalized greeting and saving your preferences (e.g., language or region). These cookies collect information anonymously and do not track your movements on other sites.
• Analytics and Performance Cookies: These help count visitors and collect information about site usage (most visited pages, error messages, etc.). This data helps us improve site functionality, for example, by facilitating information searches by users.
To disable cookies, you can withdraw your consent at any time by adjusting your web browser settings. Cookie management is typically found in the "Options," "Tools," or "Preferences" menus. Steps vary depending on your browser. Here’s how to access cookie settings in major browsers:
• Microsoft Internet Explorer: Open Internet Explorer, click the gear icon to open tools, then "Internet Options." Under the "Privacy" tab, you can adjust cookie settings.
• Google Chrome: Open Chrome, click the three vertical dots in the top right corner, then select "Settings." Scroll down and click "Advanced," find the "Privacy and Security" section, and click "Site Settings" then "Cookies and site data" where you can manage your cookie settings.
• Safari: Open Safari, go to "Safari" in the menu bar, then select "Preferences." Click the "Privacy" tab, where you can manage your cookie settings.
• Firefox: Open Firefox, click the three horizontal lines in the top right corner, then "Options." Select the "Privacy & Security" tab and adjust your cookie settings under the "Cookies and Site Data" section.
• Opera: Open Opera, click the gear icon in the top right corner, then select "Settings." Click "Advanced" in the sidebar, then "Privacy and security." Under "Privacy and security," click "Site Settings" then "Cookies."
It is important to note that if you refuse cookies via your browser settings, some site features may not work properly. For example:
1. You will no longer be automatically logged into your account and will need to manually enter your email and password with each visit.
2. Your shopping cart will not be saved and will be automatically deleted when you leave the site.